Privacy Policy

1. Information We Collect

We may collect the following categories of information:

• Personal Information such as your name, email address, phone number, billing details, and any information you submit through forms, registrations, bookings, or purchases.
• Transaction Information such as payment status, order details, booking details, and limited payment-related records.
• Technical Information such as IP address, browser type, device information, operating system, referring pages, and usage data.
• Communication Information such as emails, messages, support requests, or other communications you send to us.
• Marketing and Preference Information such as your preferences, feedback, and interest in our services.

2. How We Collect Information

We may collect information directly from you and automatically through your use of our website. This may happen when you:

• fill out a contact, inquiry, consultation, registration, or purchase form;
• book or purchase any of our services;
• subscribe to updates, newsletters, or marketing communications;
• contact us by email, phone, WhatsApp, or social media;
• browse or interact with our website, pages, forms, and embedded tools.

3. How We Use Your Information

We may use your information for the following purposes:

• to provide, manage, and improve our website and services;
• to process registrations, bookings, purchases, and payments;
• to communicate with you regarding your inquiries, registrations, bookings, purchases, or access details;
• to provide customer support and respond to your requests;
• to send important updates, notices, reminders, and service-related communications;
• to share marketing, educational, or promotional content, where permitted;
• to monitor website performance, security, and user experience;
• to detect, prevent, or investigate fraud, abuse, or unauthorized activity;
• to comply with applicable legal, regulatory, or contractual obligations.

4. Payment Information

Payments made through our website may be processed by third-party payment gateways or service providers.

We generally do not store full card, UPI, or banking credentials on our own systems unless explicitly stated. Payment-related data may be processed and handled by the relevant payment provider in accordance with its own privacy and security practices.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to improve functionality, measure performance, remember preferences, and understand how users interact with the site.

• Some cookies are necessary for the website to function properly.
• Some cookies may help us understand site traffic, visitor behaviour, and marketing performance.
• You may be able to control or disable cookies through your browser settings, though some parts of the website may not function properly as a result.

6. Sharing of Information

We do not sell your personal information. However, we may share your information in limited situations such as:

• with trusted service providers or vendors who help us operate our website, communications, payments, analytics, or services.
• with payment gateways, hosting providers, email tools, customer support tools, or analytics platforms.
• where sharing is necessary to complete your booking, purchase, or requested service.
• where required by law, legal process, court order, or regulatory authority.
• to protect our rights, safety, property, systems, users, or operations.

7. Data Retention

We retain your information only for as long as necessary for the purposes described in this Privacy Policy, including operational, legal, compliance, dispute resolution, security, and record-keeping purposes.

The exact retention period may vary depending on the type of information, the nature of the interaction, and applicable legal or business requirements.

8. Data Security

We take reasonable technical and organisational measures to protect your information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no website, platform, transmission method, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

9. Your Choices and Rights

Subject to applicable law, you may have the right to:

• request access to the personal information we hold about you;
• request correction or updating of inaccurate or incomplete information;
• request deletion of your information, where applicable;
• withdraw consent for certain uses of your information, where processing is based on consent;
• opt out of non-essential marketing communications by using the unsubscribe option or contacting us directly.

To exercise any such request, you may contact us using the details provided below. We may need to verify your identity before processing certain requests.

10. Third-Party Links and Platforms

Our website or services may contain links to third-party websites, platforms, tools, social media pages, or payment providers.

We are not responsible for the privacy practices, content, or policies of such third parties. We encourage you to review their privacy policies before sharing any information with them.

11. Children’s Privacy

Our website and services are not intentionally directed toward children who are not legally capable of providing valid consent on their own under applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information without appropriate authorization, you may contact us and we will review the request.

12. Changes to This Privacy Policy

We may update, revise, or modify this Privacy Policy from time to time. Any updated version will be posted on this page with the revised date.

Your continued use of the website or services after such changes are posted will constitute your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way your information is handled, you may contact us using the details below: